Privacy Policy

Queenslake Horse Farm ("Queenslake," "we," "our," or "us"), located at 292 Soards Road, Georgetown, Kentucky 40324, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at queenslake.com, contact us, make a reservation, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

We may collect the following categories of personal information:

a. Information You Provide Directly

• Contact information: name, email address, phone number, mailing address
• Reservation and booking information: check-in/check-out dates, number of guests, special requests
• Event inquiry information: wedding date, guest count, event type, budget
• Payment information: processed securely through third-party payment processors; we do not store full card numbers
• Communications: messages you send us via contact forms, email, or SMS

b. Information Collected Automatically

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

We use the information we collect to:

• Process reservations, bookings, and event inquiries
• Communicate with you about your reservation, event, or inquiry
• Send you SMS text messages if you have opted in to receive them (see Section 4)
• Send promotional emails or newsletters, if you have opted in
• Respond to your questions and provide customer support
• Improve our website, services, and guest experience
• Comply with legal obligations
• Prevent fraud and protect the security of our website and operations

Queenslake Horse Farm may send SMS text messages to guests and inquirers who have expressly opted in to receive such communications. By providing your mobile phone number and consenting to receive SMS messages from us, you agree to the following:

• Message types: Reservation confirmations, booking reminders, event updates, promotional offers, and general farm news.
• Message frequency: Message frequency varies. You may receive up to 4 messages per month, though frequency may be higher around your reservation or event date.
• Message and data rates: Message and data rates may apply. Check with your mobile carrier for details.
• Opt-out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message. No further SMS messages will be sent unless you re-subscribe.
• Help: Reply HELP to any SMS message for assistance, or contact us at [email protected] or (859) 388-0000.
• No sharing: We will not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

Consent to receive SMS messages is not a condition of any purchase or service. You may still make reservations and use our services without opting in to SMS communications.

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service providers: We share information with trusted vendors who assist us in operating our website, processing payments, managing reservations, and delivering communications (e.g., booking platforms, email service providers, SMS providers). These vendors are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal process (e.g., a court order or subpoena).
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of rights: We may disclose information to protect the rights, property, or safety of Queenslake, our guests, or others.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Reservation and transaction records are typically retained for seven (7) years for accounting and legal purposes. Marketing preferences and SMS opt-in records are retained for a minimum of four (4) years.

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You may configure your browser to refuse cookies; however, some features of our website may not function properly without them. We do not use cookies to deliver targeted advertising.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within a reasonable timeframe.

Our website may contain links to third-party websites (such as attraction websites, booking platforms, or social media pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.